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How long has Plass Appliance been in this business?
Plass Appliance is a family owned company that was started by Art and Ed Plass back in 1938. Together they opened their very first Showroom location near the old Ovaltine Plant in Villa Park. They ran the business successfully until they were called off to serve in WWII. They turned to their brother Walter to run the business, in that he was not called to duty. Upon their return, Art worked part time with Walter before entering into Banking, while Ed returned to pursue Home Building. Walter became the owner and sole proprietor of Plass Appliance, along with his wife Eunice. Together they ran the business. Walter made a great living for himself and his family while successfully running Plass Appliance for over 50 years. Walter retired from the business at the age of 64, and was succeeded by his sons Harold and Dale who still run the business today. Presently there are third generation Plass Family members working within the business as well.
What kind of sales and promotions does Plass Appliance run?
We at Plass Appliance & Furniture, Inc. value your business and want to extend our “Lowest Price GuaranteeWe make things easier for all parties involved by running every day low prices. Once is a while we make special purchases, but the manufacturers limit the supply and advertising as to not disrupt the retail marketplace. We have always had package/bundle pricing available for multiple piece ordering to ensure you the best deals possible for all our Plass customers.”, where we guarantee to be the lowest price even sixty days after you purchased your product from us; if you happen to find a sale price better than ours, we will refund you the difference.
How do I take advantage of manufacturer rebates?
Most of our products have the rebate forms linked from the product page. Click it, print it, fill it out, and send it to the address on the form. Be sure to follow all of the instructions on the form, and fill it out completely to avoid delays and disqualifications. If you have any questions, do not hesitate to call our customer service team at 630.351.4020.
What makes Plass different from other appliance dealers?
Plass Appliance has been dealing successfully with customers for over 72 years. The experience of dealing with a business who knows their product is critical to making an informed decision and all our Sales Associates are fully trained to deal with all types of consumer requests and situations. Plass Appliance invests more time, energy and resources in educating our people to be able to take you from the front door to the sales counter without having to pass you off to another sales person as you go from one product to the next. Each store's professional sales team works together to make sure your questions get answered with facts, not opinions.
Why doesn’t Plass Appliance sell products online?
In some cases, in order to comply with manufacturer policies, we have agreed to abide by their no-advertised pricing policy. In general, we feel the best way to get the product that fits your needs is a store visit, although we are always polling the market for the feasibility of selling and maintaining the lowest prices in the industry. We will never change our philosophy of “Lowest Price Guarantee”, where we guarantee to be the lowest price even sixty days after you purchased your product from us, and current online selling limits those savings in our industry. Plass is able to take full advantage of any manufacturer's rebates as well, thus saving you even more.
Does Plass Appliance sell bruised or reduced appliances?
Normally, we sell new, factory sealed, warranted products direct from the manufacturer with matching paperwork and serial numbers. From time to time there are products that may have some minor shipping damage or maybe a customer changed their mind. These items go to our Plass Outlet store in Addison, IL where we sell them to you as dinged, scratched or out of box products and pass on the savings to you. Some items dinged on the side may never been seen again when you slide it into the spot you want. Come out and check the incredible deals and steals we have in our outlet store.
What types of payments does Plass accept?
We accept cash, personal and business checks, debit cards, Visa, Master Card, Discover, American Express, and offer many financing promotions. Builders, Contractors, Real Estate companies can take advantage of large account financing opportunities that we have in place for your business.
What is the Plass Appliance delivery fee?
Local Chicago deliveries are just $69 and include White Glove service, free of charge. Orders of $2499 or more receive Free Delivery anywhere in Illinois. For deliveries outside of Illinois, please contact Plass for a freight shipping quote.
Who does installations for products that Plass sells?
Here at Plass Appliance we offer the best in delivery and installation. Our professional delivery drivers will help set up your new merchandise in home. From appliances, electronics and furniture we strive to get your product set up in your home in a working manor. We will install basic connections to your new purchase with the correct connections at time of delivery.
We have an affiliation with several professional Installation Companies for installing Built in appliances and custom installs. For more information about Installation charges and services, please contact us at 1-630-351-4020 or Sales@plassappliance.com
Who can service my product if something is defective or breaks?
Every product comes with a full manufacturer warranty, and there are many local service centers in case there is a problem. Our award winning customer service department can help you resolve any issue you might have, and our custom manufacturer's extended warranties can give you all the coverage you need to protect your purchase long term. Those warranties are renewable, transferable, and cover you nationwide for pennies a day.
What if I find a dent or scratch on my appliance after delivery?
In order to provide the best possible service, Plass delivery crews are instructed to uncrate each carton so that you may inspect it for any cosmetic damage, (dings, dents, scratches, etc.)
If any are found, the driver will contact your salesperson immediately to resolve the matter. You have the option to refuse delivery of any product that has damage. Once delivery has been completed to your satisfaction, Plass can no longer be responsible for any cosmetic damage or imperfections you may find after delivery crews have left the premises.
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